Welcome to Halloween Cosplay Shop!

At Halloween Cosplay Shop, we’re passionate about helping you bring your favorite characters to life with our authentic costumes and TV & movie decor. We understand that cosplay is more than just dressing up – it’s about embodying your favorite characters and creating unforgettable experiences.

Our shipping and returns policies are designed with our community in mind, ensuring you can shop with confidence and focus on what really matters – perfecting your cosplay transformation!

Shipping Information

Order Processing Time

We work hard to get your cosplay items to you as quickly as possible. All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Timeframes

We offer two shipping options to meet your cosplay needs:

🚀 Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipping
  • Best for: When you need your costumes and decor items quickly
  • Tracking: Full tracking included

🎃 Free Shipping

  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipping
  • Minimum Order: $50 or more
  • Best for: Budget-conscious cosplayers planning ahead

🌍 International Shipping

We ship globally to help cosplayers worldwide! Please note we currently cannot ship to some Asian countries and remote regions. International customers are responsible for any customs fees or import duties.

Returns & Exchanges Policy

We want you to be completely satisfied with your cosplay purchases. If your item isn’t perfect for your character transformation, our returns process is designed to be straightforward and helpful.

Returns & Exchanges Timeframe

We accept returns and exchanges within 15 days of you receiving your order. To be eligible for return or exchange:

  • Items must be in original condition
  • Unworn and unwashed
  • All original tags attached
  • In original packaging

⚠️ Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Opened makeup or cosmetic items
  • Personalized or custom-made costumes
  • Intimate apparel items
  • Items damaged due to customer misuse or wear

How to Initiate a Return or Exchange

1 Contact Our Support Team
Email us at [email protected] with your order number and details about the item you wish to return or exchange.

2 Wait for Authorization
Our team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and instructions.

3 Package Your Item
Securely pack the item in its original packaging, including all tags and accessories.

4 Include Documentation
Print and include the completed return form and your RMA number.

5 Ship Your Return
Mail the package to our address:
Halloween Cosplay Shop Returns Department
3492 Winifred Way
Tipton, US 46072

Email Template for Returns

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Halloween Cosplay Shop Team,

I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number] Product Name: [Product Name] Reason for Return/Exchange: [Please specify reason] Preferred Resolution: [Refund/Exchange for specific product] [If exchange] Desired Exchange Item: [Product Name and Size if applicable]
I confirm that the item is in its original condition with all tags attached and packaging intact.

Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number – Optional]

Refund & Exchange Processing

Refund Processing

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days of receiving your return
  • Refunds will be issued to your original payment method
  • We accept: Visa, MasterCard, JCB, and PayPal
  • Original shipping costs are non-refundable
  • Return shipping costs are the customer’s responsibility, unless the return is due to our error

Exchange Processing

For exchanges:

  • We will ship your replacement item once we receive your return
  • If the exchange item costs more, you’ll need to pay the difference
  • If the exchange item costs less, we’ll refund the difference
  • Standard shipping charges apply for exchange shipments

Need Help With Your Cosplay Order?

Our dedicated support team is here to help with any questions about shipping, returns, or exchanges.

Email: [email protected]

We’re passionate about helping you create amazing cosplay experiences and will be happy to assist you with your costume needs!

Thank you for being part of the Halloween Cosplay Shop community – where your imagination meets authenticity!